Privacy Policy

Draqua (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit draqua.online or make a purchase.

Note: This is a starting template. Please review and customise it to reflect your actual data practices and applicable laws before relying on it.

1. Information We Collect

We may collect the following information when you use our website or place an order:

• Contact details: name, mobile number, email address, and delivery address.
• Order information: products purchased, order value, and payment method.
• Account information: your mobile number used for OTP-based login.
• Technical data: IP address, browser type, and usage data collected via cookies.

2. How We Use Your Information

We use your information to process and deliver your orders, communicate with you about your order, provide customer support, send OTPs for secure login, improve our website and services, and comply with legal obligations. We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your information with trusted third parties only as needed to operate our business, such as courier and delivery partners (to fulfil your order), payment processors (to handle transactions), and SMS/OTP service providers (to verify your login). These parties are expected to protect your data and use it only for the services they provide to us.

4. Cookies

Our website uses cookies to keep your cart working, remember preferences, and understand how visitors use the site. You can control or disable cookies through your browser settings, though some features may not work properly without them.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil orders, provide support, and meet legal or accounting requirements. You may request deletion of your data subject to any legal retention obligations.

7. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. You may also opt out of promotional communications at any time.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

9. Children’s Privacy

Our website is not directed at children, and we do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@draqua.online, on WhatsApp at +91 85508 38383, or via our Contact page.