Refund & Return Policy

At Draqua, we want you to be completely satisfied with your purchase. This Refund & Return Policy explains when and how you can return items and receive refunds.

Note: This is a starting template. Please review and customise the return windows, conditions, and refund timelines to match your actual policy before relying on it.

1. Returns — Eligibility

You may request a return if the item you received is damaged, defective, or incorrect. To be eligible, please contact us within [X] days of delivery with your order number and photos of the issue where applicable. Items must be unused, in their original condition, and with original packaging and accessories.

2. Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or warranty reasons — for example, items that have been installed or used, consumable filter media once opened, or products marked as non-returnable on the product page. Please check the product details before ordering.

3. How to Request a Return

To start a return, contact us at info@draqua.online or on WhatsApp at +91 85508 38383 with your order number and reason for return. Our team will guide you through the process and, if approved, provide return instructions.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method or issued as store credit, typically within [X] business days. For Cash on Delivery orders, refunds are made via bank transfer or UPI to the details you provide.

5. Replacements

If you received a damaged or defective item, we may offer a replacement instead of a refund, subject to stock availability. Replacements are shipped once the original item is returned and inspected, or as otherwise agreed.

6. Return Shipping

If the return is due to our error (wrong, damaged, or defective item), we will cover the return shipping cost. For other eligible returns, return shipping may be the customer’s responsibility unless stated otherwise.

7. Order Cancellations

You may request to cancel an order before it has been shipped. Once an order is dispatched, it cannot be cancelled but may be eligible for return as per this policy. If we cancel your order for any reason after payment, you will receive a full refund.

8. Warranty Claims

Products covered by a manufacturer’s warranty are handled per the manufacturer’s terms. Warranty claims may require coordination with the manufacturer or service centre. Contact us and we will help guide you.

9. Damaged in Transit

If your order arrives damaged, please report it to us within [X] hours/days of delivery with photos, so we can resolve it quickly with a replacement or refund.

10. Contact Us

For any questions about returns or refunds, reach us at info@draqua.online, on WhatsApp at +91 85508 38383, or via our Contact page.